Terms of Use

By accessing, browsing, or using the website operated by PINDORAMA TECNOLOGIA LTDA — registered under CNPJ 52.721.721/0001-94, with its principal place of business in Brazil — you acknowledge that you have read, understood, and agree to be bound by these Terms of Use in their entirety. If you do not agree with any provision set out here, your sole remedy is to discontinue using this website immediately.

These Terms apply to all visitors and users of this website, regardless of how they reach it, from which country they access it, or for what purpose. Accessing this site on behalf of a company or legal entity means you are also confirming that you have the authority to bind that entity to these Terms.

These Terms operate alongside our Privacy Policy, which describes how we collect, store, and process personal data. Both documents should be read together as they form part of the same legal framework governing your relationship with Pindorama Tecnologia.

This website is operated as an informational and institutional resource. Its purpose is to communicate the services, capabilities, and identity of Pindorama Tecnologia to prospective clients, partners, and interested members of the public. Nothing on this site constitutes a legally binding offer, service agreement, or commitment unless expressly confirmed in a separate written contract signed by an authorized representative of Pindorama Tecnologia.

You are granted a limited, non-exclusive, non-transferable, and revocable license to access and view the content on this website for personal, non-commercial, informational purposes only. This license does not extend to:

• Reproducing, distributing, or commercially exploiting any content found on this site without our prior written authorization;
• Systematic downloading, scraping, or data-mining of any section of the website by automated means;
• Reverse engineering, decompiling, or otherwise attempting to derive the source code of any software or proprietary technology referenced or embedded here;
• Using the website in any manner that could damage, disable, overburden, or impair its normal operation or the servers and networks connected to it;
• Framing, mirroring, or embedding this website — or any portion of its content — within another website or application without our express consent.

We reserve the right to suspend, restrict, or terminate access to this website — or to any specific section of it — at any time, without notice and without liability, should we determine that any access is in violation of these Terms or is otherwise harmful to our interests or the interests of third parties.

All content published on this website — including but not limited to written copy, branding, logos, illustrations, graphics, interface design, software architecture, source code, data structures, and multimedia elements — is the exclusive intellectual property of Pindorama Tecnologia Ltda or is used under license from third-party rights holders who have authorized its use here.

The Pindorama Tecnologia name, the "Pirilampo" product name, associated logos, and any distinctive visual marks displayed on this site are protected trademarks. Unauthorized use, reproduction, or imitation of these marks — whether in digital or physical form — is strictly prohibited and may give rise to legal action under applicable Brazilian law, including Law No. 9,279/1996 (Industrial Property Law) and the Brazilian Civil Code.

The software products, AI frameworks, and technology methodologies described on this website represent significant proprietary investment by Pindorama Tecnologia. Nothing in these Terms or on this website should be construed as granting any license or right to use any such technology except as explicitly stated in a separate commercial agreement.

If you believe that any content on this website infringes upon intellectual property rights belonging to you or your organization, please notify us promptly in writing at the contact details provided in Section 11 of these Terms. We take intellectual property matters seriously and will investigate all credible claims in good faith.

While this website does not host user-generated content or require account registration, we set clear standards for how visitors are expected to engage with us and with this digital resource. By using this website, you agree that you will not, under any circumstances:

• Attempt to gain unauthorized access to any part of our server infrastructure, backend systems, or any database connected to this website;
• Transmit viruses, malware, spyware, ransomware, or any other harmful software code through any technical interaction with this site;
• Impersonate Pindorama Tecnologia, its directors, employees, or any other individual or organization in communications that reference or exploit this website;
• Use this website as a vehicle for sending unsolicited commercial communications (spam), phishing attempts, or fraudulent solicitations to third parties;
• Attempt to probe, test, or scan the security posture of this website or any related infrastructure without explicit written authorization from Pindorama Tecnologia;
• Engage in any conduct that violates applicable Brazilian law, European regulations, or the laws of any jurisdiction from which this website is accessed;
• Take any action that could negatively affect the reputation, goodwill, or business relationships of Pindorama Tecnologia.

We actively monitor access patterns to this website for security, performance, and compliance purposes. Behavior that violates these standards may be reported to the relevant authorities, and we reserve all rights to pursue legal remedies available under Brazilian law.

This website may, from time to time, contain hyperlinks to external websites operated by third parties — including technology partners, reference resources, professional networks, or relevant industry bodies. These links are provided for informational convenience only and do not represent an endorsement, sponsorship, or formal affiliation with any third-party organization or its content.

Pindorama Tecnologia has no control over the content, accuracy, reliability, privacy practices, or availability of any external website, and we accept no responsibility or liability for anything you encounter after leaving our website through an outbound link. Any interactions you have with third-party websites — including any purchases, data submissions, or contractual commitments — are solely between you and the respective third party.

If you are aware of a link on our website that directs to content that is harmful, misleading, or illegal, we encourage you to bring it to our attention by contacting us at [email protected]. We will review all such reports and remove or update links as appropriate.

This website and all content contained within it are provided on an "as is" and "as available" basis, without warranties of any kind — express, implied, statutory, or otherwise. To the fullest extent permitted by applicable Brazilian law, Pindorama Tecnologia expressly disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

While we make every reasonable effort to keep the information on this website current, complete, and accurate, we do not warrant that:

• The website will be continuously available, uninterrupted, or free from technical errors;
• Any information presented is free from inaccuracies, omissions, or typographical errors;
• The website will be free from viruses, malicious code, or other technologically harmful components;
• Results or outcomes described in illustrative materials will be achieved by any specific client or in any specific context.

Service descriptions and product capabilities featured on this site represent our current understanding of our offerings and are subject to change without prior notice. Descriptions of past client outcomes or technology performance are illustrative of results achieved in specific circumstances and should not be interpreted as guarantees of identical results for any new engagement.

To the maximum extent permitted by applicable law, Pindorama Tecnologia Ltda, its directors, officers, employees, contractors, partners, and licensors shall not be liable for any direct, indirect, incidental, special, consequential, punitive, or exemplary damages arising from, or in any way connected to, your use of — or inability to use — this website or its content.

This limitation applies regardless of the legal theory under which a claim is brought — whether in contract, tort (including negligence), strict liability, or any other form — and regardless of whether Pindorama Tecnologia has been advised of the possibility of such damages. Specific scenarios covered by this limitation include, without exhaustion:

• Loss of profits, revenue, business opportunities, or anticipated savings;
• Loss of data, corruption of files, or breach of system integrity;
• Business interruption caused by reliance on information found on this site;
• Reputational damage arising from any third-party conduct facilitated indirectly through content on this website;
• Any unauthorized access to or alteration of your data or communications while accessing this website.

Where applicable consumer protection regulations under Brazilian law — including the Consumer Protection Code (Law No. 8,078/1990) — establish mandatory rights that cannot be waived, nothing in this clause shall be construed to override or limit those rights.

By using this website, you agree to indemnify, defend, and hold harmless Pindorama Tecnologia Ltda and its directors, officers, employees, agents, successors, and permitted assignees from and against any and all claims, demands, disputes, losses, liabilities, damages, costs, and expenses — including reasonable attorneys' fees and court costs — arising out of or relating to:

• Your access to or use of this website in a manner that violates these Terms;
• Any misrepresentation you make or have made in connection with your engagement with Pindorama Tecnologia through this website;
• Your violation of any applicable law, regulation, or the rights of any third party (including intellectual property rights, privacy rights, or consumer protection rules);
• Any harmful, malicious, or disruptive activity you engage in that affects this website, its infrastructure, or Pindorama Tecnologia's business operations.

This indemnification obligation will survive the termination or expiration of these Terms and your cessation of use of this website. Pindorama Tecnologia reserves the right to assume exclusive control over the defense of any claim subject to indemnification, at your expense. You agree to cooperate fully with any such defense and to provide all reasonable information requested.

These Terms of Use, and any dispute, controversy, or claim arising out of or in connection with them — including their validity, interpretation, breach, or termination — shall be governed by and construed exclusively in accordance with the laws of the Federative Republic of Brazil, without regard to its conflict-of-law principles.

Any legal proceedings arising from these Terms or from your use of this website shall be submitted to the exclusive jurisdiction of the courts located in the state of Santa Catarina, Brazil, specifically in the judicial district corresponding to Pindorama Tecnologia's registered place of business. By using this website, you irrevocably consent to the personal jurisdiction and venue of those courts and waive any objection based on improper venue or inconvenient forum.

Applicable legal frameworks governing this website and your use of it include, without limitation: the Brazilian Civil Code (Law No. 10,406/2002); the Marco Civil da Internet (Law No. 12,965/2014), which establishes the principles, guarantees, rights, and obligations for internet use in Brazil; the General Data Protection Law — LGPD (Law No. 13,709/2018); and the Consumer Protection Code (Law No. 8,078/1990) where applicable.

Pindorama Tecnologia reserves the right to amend, revise, supplement, or replace these Terms of Use at any time, at our sole discretion and without prior notice. Changes may be made for a variety of reasons, including but not limited to: updates to Brazilian law or applicable regulations, changes in our services or business model, improvements to clarity or legal robustness, and corrections of errors or omissions identified in previous versions.

When material changes are made to these Terms, we will update the "Last updated" date displayed at the top of this page. In cases where changes are particularly significant, we may also place a notice on the homepage of this website for a reasonable period following the update. However, it is your responsibility to check this page periodically to ensure you remain aware of the current version.

Your continued access to or use of this website after any changes take effect constitutes your acceptance of those changes. If you disagree with any revised version of these Terms, you should cease using this website. Prior versions of these Terms may be requested by contacting us — we endeavor to maintain an accessible archive for transparency.

If you have any questions, concerns, or requests relating to these Terms of Use — or if you wish to report a potential violation, seek clarification on any provision, or exercise any rights available to you under applicable law — please contact us directly using the details below. We aim to respond to all substantive inquiries within five business days.